As part of a medical research program on type 1 diabetes, McGill University and the Clinical Research Institute of Montreal wanted to implement an educational platform accessible to people with this type of diabetes. This platform, called Type1Support, aims to educate users by offering them educational content to better manage their disease on a daily basis. The platform educates users by offering online courses and awards them a certificate after completing the six courses.
In the spring of 2019, McGill University reached out to Nara to create and set up an online educational platform called Type1Support. This platform is user-friendly, attractive, and easy to use while offering practical and accessible education.
Type1Support was also designed to allow for the creation of custom profiles for each user to track their learning process.
The research program in which the platform was embedded required the integration of a complete tracking system and an automated e-mail reminder setup.
While focusing on the entertaining and informative aspects of the platform, we included a streamlined media library that users can access in the form of videos, PDFs, calculators, and a glossary.
We also made sure that the platform can be easily updated online by the Type1Support Team.
To carry out this mandate, we conducted an in-depth study of the medical and scientific research industry and the educational platforms that already existed in these fields. We then created a visual identity for the project to standardize the illustrations, icons, PDFs, and graphics that would be implemented, so as to give Type1Support an original identity.
This approach was essential because it allowed us to build an intuitive platform that caters to the research program's needs while remaining accessible and easy to use for the target audience.
The project consisted of four main steps: website development, gamification, data compilation and coding, and scripting optimization.
Development
As the website had several functions, its development required multiple steps.
First of all, the platform had to allow users to register by creating an account and customizing their profile, while going through a tutorial process. This would give them access to a dashboard containing a summary of their experience and progress through the completed courses. In order to do this, a modular course structure was required involving multiple chapters, media and quizzes, and a summary of unlocked elements at the end of the course.
We also wanted the interface to be dynamic and the navigation between the different pages of the website to be fluid and efficient for the learner. We integrated a discussion and news forum that allows users to communicate with each other and keep up to date with the latest news about type 1 diabetes.
Subsequently, we integrated the content provided by McGill University.
Gamification
The introduction of a reward system was designed to maintain the user's interest while completing the course. This reward system includes trophies, avatars and certificates at the end of each module. Some features are also unlocked as the user progresses through the multi-level system of the courses. This system users to rank themselves against other users with an experience point system.
Data Tracking and Optimization
Data compilation was also carried out by analyzing all interactions and allowing individual monitoring of users as part of the research program. This meant pushing the usual tracking tools much further than what they usually allow for. The final stage of development involved the fine-tuning of the responsive interfaces, illustrations and functions of the platform.
Once the development stage was complete, Nara published the website in beta version to perform testing and troubleshooting alongside the client before the final version was finally launched.
An Appealing Variety of Colours The colors: The carefully chosen colors make the platform user-friendly and visually appealing. The colors are eye-catching without being obnoxious. The color palette is used throughout the platform to standardize the visual appearance and prevent confusion between different elements.
Intuitive and entertaining design Bright design and simple reading: the information is quickly and intuitively accessible to the user. To accomplish this, we have created a unique visual identity based on captivating illustrations.
We achieved this by creating recurring characters, avatars, icons, and a header that reinforced the platform's user-friendliness.
Created as part of the research program associated with McGill University and the Clinical Research Institute of Montreal, the Type1Support platform allows for follow-ups with individual participants.
This follow-up is exhaustive and in compliance with the codes of the ethics committee of the research program. To achieve this, we have set up a structure that allows custom reports and an encrypted system that protects the users' personal information with reporting and encryption.
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